Refund policy

Returns and refunds

Every item is printed to order just for you. Please check the size chart before ordering, as this helps avoid returns and is better for the planet.

14-day returns

Wherever you are, you may return your order within 14 days of receiving it, without giving a reason. To start a return, email us at alpineadventures11@gmail.com within 14 days of delivery with your order number. We'll reply with instructions, including the return address. You then have a further 14 days to send the item back.

Returned items must be unworn, unwashed and in their original condition. Return shipping costs are paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted, or isn't what you ordered, contact us within 30 days of delivery and we'll send a free replacement or give you a full refund, whichever you prefer. Email alpineadventures11@gmail.com with your order number and a photo of the problem. You don't need to send the item back.

Cancellations

You can cancel your order free of charge until it has been sent to production or fulfilled. Email us as soon as possible with your order number.

Refunds

Approved refunds are issued to your original payment method within 10 business days of us receiving the returned item (or, for damaged or misprinted items, of approving your claim). Your bank may take a few extra days to process it. If you haven't received your refund 15 business days after approval, please contact us.

Lost parcels

If your tracking shows no movement for 15 business days, contact us and we'll help resolve it.

This policy doesn't affect your statutory rights under applicable consumer law.